Online Store Policy
windowmotor.com.au store policy
RETURN POLICY
We offer a 30 day return policy for the price of the motor, if the product is returned within 30 days and meets the following conditions:
1. The window motor has not been fitted; and,
2. The window motor is in it's original condition including all stickers and attachments.
3. The motor is sent back in the original packaging to prevent damage during transit.
To obtain a refund, please ensure the above conditions are met and lodge a Return Request via our online form.
Once received, we will inspect the motor and process the refund within 7 days of having received the motor.
Please note shipping is non refundable.
EXCHANGE POLICY
We offer a 30 day Exchange Policy in case you have purchased the wrong motor.
Please contact us to confirm which motor you require. If we are able to supply you with the correct motor we will send you the exchange motor with an invoice owing, and an Express Post satchel.
Once the original motor is returned we will issue a full credit for the invoice relating to the exchange motor if the following conditions are met:
1. The return window motor has not been fitted; and,
2. The return window motor is in it's original condition including all stickers and attachments.
3. The return motor is sent back in the original packaging to prevent damage during transit.
Please include a copy of the original invoice with the return motor so we are able to identify the exchange.
We will not issue a credit on the exchange motor if the returned motor is not in a resell-able condition. All unpaid invoices will be due and payable.WARRANTY POLICY
All our window motors come with a 1 - 5 year replacement warranty. Please refer to your listing for information on the warranty period.
A warranty claim is eligible only if it meets the below criteria:
1. The motor is not powering, or,
2. The motor is not working as it should.
3. The motor does not display signs of burnout or water damage.
Please note that the warranty is void in the event of:
1. Motor burnout
a. Holding the switch in UP or DOWN position even after the window has reached it's position.
b. Incorrect installation
2. Incorrect installation
Incorrect installation can cause premature wear and tear on moving or electrical parts shortening its life span. It can also cause a motor to burnout. As our warranty does not cover incorrect installation of a motor, please ensure your motor is installed by a licensed professional to prevent incorrect installation.
3. Water damage
Water damage typically occurs through being submerged or faulty or damaged weather seals.
In the event of a failed motor due to any of the above circumstances, we can only offer you another motor at a discounted rate.
Subaru Forester / Impreza / Liberty / Tribeca window motor warranty claims:
Please note, as per our warranty disclaimer, our warranty does not cover window motor burnout. Burnout is a very common issue with Subaru window motors, with the cause being an aging/faulty Master Switch. Proof of purchase and installation of a new Master Switch will be required for your warranty claim.
In the case our window motor has failed, please complete our online return form and follow our instructions to return the motor to us for assessment along with your proof of purchase and installation of a new Master Switch. However, please note that in the case of motor burnout the warranty will be void.
SHIPPING POLICY
We use Australia Post for our shipping and endeavor to dispatch the parcel on the same day of the order if received by 13:00 AEST.
Services:
Domestic: Express Post with Tracking
International: Standard or Express (depending on selection) with tracking.
CONTACT
For more information or to discuss, please contact us on: